Refund policy

Return & Refund Policy

Effective Date: 05 May 2026

Shifa-e-Beena mein hum aapki satisfaction ko bohot ahmiyat dete hain. Agar aapko koi issue ho to hum neeche di gayi policy ke mutabiq return aur refund handle karte hain.

1. Return/Refund Ka Time Frame

  • Aap order receive karne ke 7 din ke andar return request kar sakte hain.
  • 7 din se zyada waqt guzar jaye to return ya refund nahi kiya ja sakta.

2. Refund/Return Kis Case Mein Possible Hai

Return aur refund sirf following cases mein mumkin hai:

  • Product Damaged ya Defective (toot-phoota, leak hua, expiry date khatam, ya packing kharab)
  • Galat Product Delivery (aapne jo order kiya tha woh nahi mila)
  • Product Seal/Temper Proof Packing Tutaa Hua (sirf tabhi jab aap ne use nahi kiya ho)

Note: Eyecare powder health supplement hai, is liye ek baar seal open karne ke baad return nahi kiya ja sakta (hygiene aur safety ki wajah se).

3. Kis Case Mein Return/Refund Nahi Hoga

  • Agar product open kar liya gaya ho
  • Agar product use kar liya gaya ho
  • Agar aapko sirf taste, smell ya result pasand nahi aaya (subjective reasons)
  • Agar aap ne product ko galat tareeqe se store kiya ho (humidity, direct sunlight etc.)
  • Sale/ Discounted items (jab tak defective na ho)

4. Return Process

  1. Apne order ke Order ID aur photo/video proof ke saath humein WhatsApp ya Email par contact karein: Email: support@shifaebeena.com (aap apna real email yahan daal den) WhatsApp: [Apna Number Yahan Likhein]
  2. Hum aapki request review karenge (usually 24-48 hours mein).
  3. Agar return approve ho jaye to aapko Return Shipping Label bhej diya jayega ya aap khud courier kar sakte hain.
  4. Product humare warehouse tak safe pahunchna chahiye. Aapko shipping charges khud bear karne honge (sirf defective case mein hum reimburse kar sakte hain).

5. Refund Process

  • Jab hum product receive kar lenge aur verify kar lenge, tab refund process hoga.
  • Refund original payment method mein 5-10 working days mein aa jayega.
  • Cash on Delivery (COD) orders mein refund aapke bank account mein kiya jayega.

6. Partial Refund

Agar product ka koi hissa kharab ho aur baqi theek ho to hum partial refund offer kar sakte hain.

7. International Orders

Pakistan ke andar hi free return shipping nahi hai. Bahar se orders par return shipping bohot mehnga hota hai, is liye hum recommend karte hain ke aap carefully order karein.