Shipping policy
Shipping Policy
Effective Date: 05 May 2026
Shifa-e-Beena mein hum aapko tezi aur safe delivery provide karne ki poori koshish karte hain. Hum Postex Courier Services ke zariye delivery karte hain.
1. Delivery Areas
- Sirf Pakistan ke andar delivery available hai.
- Currently international shipping nahi kar rahe hain.
- Sab major cities aur towns cover kiye hue hain (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta etc.)
2. Shipping Time
| City Type | Expected Delivery Time |
|---|---|
| Same City (Lahore) | 1 – 2 Working Days |
| Major Cities | 2 – 4 Working Days |
| Small Cities / Towns | 3 – 6 Working Days |
| Remote Areas | 5 – 8 Working Days |
Note: Yeh estimated time hai. Weather, public holidays, ya courier rush ki wajah se delay ho sakta hai.
3. Shipping Charges
| Order Amount | Shipping Charges |
|---|---|
| ₹2,000 aur us se zyada | Free Shipping |
| ₹2,000 se kam | ₹250 – ₹350 (area ke mutabiq) |
- Exact shipping charges checkout par dikhega.
- Cash on Delivery (COD) available hai. COD par extra ₹150–200 convenience fee lag sakti hai (Postex ke mutabiq).
4. Order Processing Time
- Orders 24 hours ke andar process kar diye jate hain (working days).
- Bank Transfer / EasyPaisa / JazzCash orders payment confirm hone ke baad process hote hain.
- Weekends aur Public Holidays par orders process nahi hote.
5. Tracking
- Order dispatch hone ke baad aapko Postex Tracking Number SMS aur Email par bhej diya jayega.
- Aap tracking kar sakte hain: www.postex.pk ya Postex App par.
6. Delivery Attempts
- Postex normally 2–3 attempts karega.
- Agar aap available na hue to parcel nearest Postex office mein chala jayega. Aapko 3 din ke andar collect karna hoga, warna wapis humare pass aa jayega.
7. Important Notes
- Delivery address sahi aur complete honi chahiye (House No, Street, Area, City, Phone Number).
- Wrong ya incomplete address ki wajah se jo bhi extra charges lagenge woh customer ko bear karne honge.
- Agar parcel damage ho jaye delivery ke waqt to turant Postex rider ke saamne check karein aur refuse kar dein. Us case mein hum naya parcel bhej denge.
- Hum sirf Shifa-e-Beena ke official packing mein product bhejte hain.
8. Order Cancellation
- Order sirf tab cancel kiya ja sakta hai jab woh yet to dispatch ho.
- Dispatch hone ke baad cancellation nahi ho sakta. Aap return policy ke tehat return kar sakte hain.